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Low Priority

  • Requests for Hardware or Software.

  • Effecting one or more users where work is not impaired.

  • Effecting one user whereby their ability to work is impaired but they are still able to work.

Medium Priority

  • Effecting multiple users whereby their ability to work is impaired but they are still able to work.

  • Effecting one user whereby they are unable to continue working at all.

High Priority

  • Effecting one user whereby they are unable to continue working at all.

Urgent Priority

  • Effecting multiple users whereby they are unable to continue working at all.

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